Refund & Cancellation Policy

1. Digital Design Services

1.1 AI-Generated Tattoo Designs

Due to the digital and personalized nature of our AI-generated tattoo designs:

• All AI-generated designs are non-refundable once delivered
• Each design is created instantly based on your specific inputs
• Designs are immediately available for download upon generation
• We cannot "return" digital products that have been delivered

1.2 Technical Issues

Refunds may be considered in cases of technical failures:

• If our system fails to generate a design after payment
• If you're charged but receive no generation credits
• If there are duplicate charges due to system errors

2. Subscription Services

2.1 Monthly & Annual Plans

• Subscriptions can be canceled at any time through your account settings
• Upon cancellation, you retain access until the end of your current billing period
• No refunds are provided for partial months or unused generation credits
• Annual plans are non-refundable after the first 7 days

2.2 Cancellation Process

To cancel your subscription:

1. Log into your DesignMyInk account
2. Navigate to Account Settings
3. Click on "Manage Subscription"
4. Select "Cancel Subscription"
5. Confirm cancellation

3. Refund Eligibility

3.1 Eligible for Refund

• Technical failures preventing service delivery
• Duplicate or erroneous charges
• Subscription cancellation within 7 days of initial purchase (first-time subscribers only)
• Service outages lasting more than 24 consecutive hours

3.2 Not Eligible for Refund

• Designs already generated and delivered
• Unused generation credits at the end of billing period
• Dissatisfaction with AI-generated design aesthetics
• Changes in personal circumstances or preferences
• Violation of our Terms of Service resulting in account suspension

4. Refund Process

4.1 How to Request a Refund

1. Contact our support team at contact@designmyink.com
2. Include your order number or subscription ID
3. Describe the issue and reason for refund request
4. Provide any relevant screenshots or documentation

4.2 Processing Time

• Refund requests are reviewed within 3-5 business days
• Approved refunds are processed within 5-10 business days
• Refunds are issued to the original payment method
• Bank processing times may add 3-5 additional business days

5. Dispute Resolution

If you're unsatisfied with our refund decision:

1. First, contact our support team to discuss the issue
2. If unresolved, you may escalate to our management team
3. For credit card payments, you may contact your card issuer
4. Disputes must be initiated within 60 days of the transaction

6. Special Circumstances

6.1 Promotional Offers

• Discounted or promotional subscriptions may have different refund terms
• Free trial periods are non-refundable
• Bundle offers may require return of all bundled items

6.2 Third-Party Payments

Payments processed through third-party platforms (Apple App Store, Google Play) are subject to their respective refund policies.

7. Export and Legal Restrictions

Our AI-generated designs are subject to the following restrictions:

• Designs are for personal use only unless a commercial license is purchased
• Designs cannot be resold or redistributed
• We reserve the right to refuse service for inappropriate or illegal content requests
• Designs must comply with all applicable copyright and trademark laws

8. Contact Information

For refund requests or questions about this policy, please contact:

9. Changes to This Policy

We reserve the right to update this Refund Policy at any time. Changes will be effective immediately upon posting to our website. Your continued use of our services constitutes acceptance of any modifications.